About DevSavant
At DevSavant, we are a trusted technology partner specializing in Software Development, Data Engineering, AI/Machine Learning, Cloud Solutions, Automation Testing, and UI/UX Design. We deliver innovative, high-quality solutions with a focus on excellence and results. Our people are at the heart of everything we do, fostering a culture of growth and well-being. Join us and thrive in a supportive, success-driven environment.

Roles & Responsibilities :
- Respond to user requests for service, troubleshoot problems and resolve to the end-user’s satisfaction
- Provide in-depth remote technical support
- Create Knowledge Base documents for problem resolutions
- Troubleshoot hardware and software issues, including hardware repair & warranty replacement
- Assist in the testing, configuration, and deployment of new workstations, peripherals, and software
- Maintain accurate inventory of all hardware through asset management tools
- Be a customer advocate by seeking to identify common issues, working within the business to eliminate future occurrences,



and proactively educating customers with helpful hints or business-based best practices
- Manage our Macs and Apple devices via Jamf Pro
- Other duties as assigned

Requirements :
- 3+ years of experience supporting Apple hardware and software (macOS and iOS)
- Ability to clearly and accurately document processes
- Ability to provide outstanding customer service
- Excellent verbal and written communication skills (US English)
- Excellent troubleshooting, technical, and problem-solving skills
- Excellent research and documentation skills specific to step-by-step procedures
- Extremely well organized, detail-oriented, a strong sense of personal ownership, self-motivated and adaptable
- Excellent interpersonal skills; able to work collaboratively in a team environment
- Extraordinary problem-solving and critical thinking skills that allow you to work in an efficient manner
- Working knowledge of troubleshooting bas

📌 IT Support Engineer (Colombia)
🏢 DevSavant
📍 Colombia