Key Responsibilities
Application & System Support
- Provide day-to-day support to WindServer users, analysts, and stakeholders.
- Troubleshoot, investigate, and resolve application and infrastructure issues.
- Perform system analysis and debugging activities to identify root causes of technical problems.
- Ensure timely resolution of incidents and service requests.
- Support system stability, reliability, and overall performance.
Administration & Configuration
- Implement and manage code changes and server configuration updates.
- Assist with the administration and maintenance of on-premises server infrastructure.
- Monitor system operations and support ongoing maintenance activities.
- Manage server configurations in accordance with established standards and best practices.
- Support infrastructure improvements and optimization initiatives.
Platform Development & Continuous Improvement
- Collaborate closely with senior administrators to develop expertise in the WindServer environment and architecture.
- Partner with the WindServer Product Manager to support product growth and enhancement initiatives.
- Contribute to continuous improvement efforts aimed at increasing platform efficiency, scalability, and reliability.
- Recommend and implement technical solutions that improve operational effectiveness.
- Document system changes, configurations, and support procedures.
Position Requirements
Education
- Bachelor's degree in Computer Science, Information Technology, Systems Engineering, Software Engineering, or a related field.
Experience
- 6 to 9 years of experience in systems administration, application support, infrastructure administration, or related technology roles.
- Experience supporting enterprise applications and server environments.
- Experience working with on-premises infrastructure and cloud-integrated solutions.
- Proven experience troubleshooting complex technical issues and deploying solutions.
Technical Skills
- Mandatory experience with: C# mand