Position Title: Customer Service Representative FRENCH

Client Name: Sephora

Location: Nairobi, Kenya. Medellin y Barranquilla Colombia

Start Date: November 14, 2025

Salary: 4.000.000 Monthly

Full Time Availability

: As a Customer Service Representative at Sephora, you will be the heartbeat of the client experience. Guided by Sephora’s “Passion for People,” you’ll provide real-time support via chat, assisting clients with inquiries, troubleshooting, and general assistance. Your communication finesse, upbeat attitude, and commitment to customer satisfaction will help build lasting relationships with valued clients.

Key Responsibilities:

- Respond to client inquiries via chat (product purchases, service quality, order status, general support)
- Deliver high-quality service that meets or exceeds customer satisfaction standards
- Stay updated on Sephora’s products, policies, and industry trends
- Collaborate with Quality Advocates and Trainers to meet performance goals




- Maintain open communication with Team Leads and Managers
- Use chat templates for consistent and efficient communication
- Document all client interactions accurately in the CSC database
- Adhere to schedules and deadlines with punctuality and reliability
- Meet and strive to exceed KPIs set by management
- Respect vacation blackout periods during holidays and promotional events
- Be adaptable with working hours, including evenings and weekends

Requirements:

- Minimum 6 months of experience in customer service
- French level B2-C1
- Strong written communication and interpersonal skills
- Positive, solution-oriented mindset
- Ability to multitask and thrive in a fast-paced environment
- Tech-savvy with a willingness to learn new systems
- Team player with a growth mindset

📌 Trilingual Customer Service Agent (English and French) (Medellín)
🏢 Solvo S
📍 Medellín