Please submit your resume in English, otherwise you will not be considered for the process.

Description

This role is the dedicated Tier 2 Applications Administrator (Trimble Viewpoint Vista is a must). You own escalated application issues that the Help Desk cannot resolve, drive them to root cause, and keep our core business applications healthy, secure, and available. You also enable the Help Desk to handle more Tier 1 volume on their own — through training, runbooks, knowledge articles, and side-by-side support — so escalations become the exception, not the rule.

This role protects uptime and gives the business a reliable administrator for the platforms they depend on. It is not a strategy or product ownership role: you partner closely with the Technical Product Managers, Enterprise Digital Systems team, and platform owners — they set direction, you keep the platforms running.

What You'll Own
- *Tier 2 application support*
— own escalated issues that the Help Desk cannot resolve; diagnose root causes across configuration, data, integrations,



and vendor behavior; and drive them to resolution.
- *Help Desk enablement for Tier 1*
— train the Help Desk on our applications, common issues, and standard resolutions; build and maintain runbooks, knowledge articles, and quick-reference guides so more requests are resolved at Tier 1.
- *Ticket queue ownership*
— track SLAs, document resolutions, close the loop with users, and route true product or roadmap requests to the appropriate Technical Product Manager.
- *Access and identity management*
— provision and deprovision accounts, apply role-based access control (RBAC), review permissions against least-privilege principles, and coordinate with IT / Cybersecurity on identity changes.
- *Application administration*
— perform day-to-day admin and configuration changes across supported applications, following change-management standards and documenting every change.
- *Vendor coordination*
— open, track, and escalate suppor

📌 Viewpoint Vista (Colombia)
🏢 TIRESIA SOLUCIONES TECNOLOGICAS
📍 Colombia