? Is this you? We are looking for a
Full-Time Technical Operations & Customer Success Specialist

to join our team (fully remote). We are a growing software company looking for someone who can become the founder's right hand by supporting our clients, monitoring our software platform, and helping improve our products over time.

This is more than a customer support role. You'll begin by learning our platform, assisting clients, and troubleshooting issues. As you grow, you'll take on more technical responsibilities, including testing new features, implementing small product updates, and helping us build better software.

Who we are looking for:

Your technical skills are important, but your attitude is vital. We need someone who is curious, dependable, takes ownership of their work, and genuinely wants to grow with our company.

English:

You must have excellent written and spoken English communication skills.

Experience:

Experience in customer support, customer success, SaaS, technical support, QA, or operations is preferred. Experience working with software products is a plus,



but we're willing to train the right person.

Personality:

Organized, detail-oriented, proactive, coachable, reliable, and eager to learn. You should enjoy solving problems and asking questions instead of making assumptions.

Technical Aptitude:

You don't need to be a software engineer, but you should be comfortable learning new technology, troubleshooting issues, and working with modern software tools.

Communication:

You should be able to communicate professionally with clients while keeping internal documentation organized and up to date.

Software:

Experience with AI tools like ChatGPT or Claude is a plus. Basic familiarity with React, TypeScript, Supabase, or QA testing is helpful but not required.

What you will be doing:

Customer Support:

Monitor a shared support inbox, respond to client questions, troubleshoot issues, and ensure support tickets move toward resolution.

Platfor

📌 Technical Operations (Colombia)
🏢 Results on Demand
📍 Colombia