Yellowpop is a integral design company creating premium custom LED signs and lighting solutions for businesses, hospitality, retail, events and some of the world's leading brands.
Every day, we help restaurants, hotels, offices, agencies and retailers bring their spaces to life through custom-made signage.
We're growing quickly and are looking for someone who can take ownership of our inbound sales operation and ensure our commercial engine runs flawlessly every single day.
About the Role
This is not a traditional sales management position.
You will become the operational leader of our inbound commercial team, ensuring every customer inquiry is handled quickly, professionally and efficiently.
You'll manage both our Sales Team and our Design Team, monitor KPIs, improve processes, coach team members, remove bottlenecks and ensure we consistently deliver an exceptional customer experience.
If you love building high-performing teams, improving processes and using data to drive performance, this role is for you.
Your Responsibilities
Sales Management
- Lead and coach the inbound sales team
- Conduct daily team meetings
- Review quotes before they are sent when needed
- Coach team members to improve conversion rates
- Monitor individual performance
- Run weekly performance reviews
- Create action plans for underperforming team members
Daily Operations
Every day you will monitor:
- HubSpot pipeline
- Shared inboxes
- Lead assignment
- Response times
- Quote turnaround times
- Open opportunities
- Customer follow-ups
- Large opportunities
- Team workload
- SLA compliance
You'll quickly identify issues before they become problems.
Performance & KPIs
Own and improve metrics including:
- First response time
- Quote turnaround time
- Quote volume
- Win rate
- Revenue per sales representative
- Pipeline health
- Lost opportunities
- Follow-up completion
- Design turnaround time
- Customer satisfaction