POSITION DESCRIPTION

Reporting to the Support Manager, the Support Specialist will:

- Ensure customer requirements are met with consistently high quality of service
- Identify the need for new enhancements to existing software
- Engage appropriate internal resources to resolve technical issues and update our customers on progress toward resolution
- Ensure that each support issue and resolution is adequately documented
- Periodically review software support log(s); track performance and identify trends, anomalies, and opportunities for improvement
- Determine which issues require software support and redirect those that do not to the appropriate resolution team
- Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
- Maximizes customer operational performance by providing help desk resources and technical advice.




- Enforces company policies and procedures.

REQUIREMENTS

- Advanced use of Excel
- SQL handling
- Bachelor's degree in systems engineering or related field.

- Strong commitment to rigorous, quality-driven process methods. Must have strong presentation, interpersonal written and oral communication skills.

- Must have demonstrated the ability to provide consistent, high-quality responsiveness and overall service to clients. Need to be able to build successful relationships with clients via telephone and email.
- Excellent business English is a must
- Excellent interpersonal skills
- A team player than can also work independently
- Can do positive attitude
- Critical judgement
- Strong problem-solving skills
- High sense of operational excellence, disciplined working, and effective time management

📌 Support Specialist IT / Soporte técnico IT /SQL (Bogotá)
🏢 STAR CONSULTING GROUP
📍 Bogotá