Operations Supervisor - Inktel

: Our dynamic Operations Team is currently in search of a Supervisor who will lead a diverse and thriving team with one of our exclusive brand partners. This position will report directly to an Operations Manager.

Location: Barranquilla.

Schedule: Full Availability - TWO DAYS OFF (No se superan las 46 horas de trabajo semanal, los horarios son rotativos cada dos semanas aproximadamente).

The successful candidate will

- Love to tackle challenges and develop innovative solutions to address those challenges
- Be self-driven to achieve excellence in everything they do
- Be motivated, reliable, and persistent
- Have strong ethics and integrity
- Be enthusiastic, have a positive mindset, and know how to have fun
- Continually be growing by setting and obtaining personal goals and challenges
- Have a passion for world-class customer service
- Have raving fans in past employers
- Able to work successfully with a diverse group of people and be a team-player
- Understand that fun is part of the equation and knows how to celebrate small wins.

RESPONSIBILITIES

- Lead a team of 12-18 direct reports; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential




- Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met
- Drive a culture of accountability, continuous improvement, and personal excellence
- Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers
- Praise and share feedback with direct reports regarding their performance; suggest improvements, changes, or updates when applicable
- Work constructively with other functional areas throughout the organization, such as quality assurance, training, and recruiting, to share ideas and leverage best practices
- Develop and audit quality assurance strategies to ensure the delivery of world-class service
- Be a subject matter expert on your client’s business; earn their respect by demonstrating your knowledge and commitment to their program in all interactions
- Implement strategies to ensure attrition remains at an acceptable level
- Other duties as assigned

- At least one year of experience as a Supervisor in the BPO industry (No team leader, SME, floor support, coach or related, the name of the position must be Operations Supervisor)
- Advanced english level C1 (This is a client facing position)
- Excellent personal presentation
- Coaching skills
- KPI's management knowledge

📌 Supervisor de Operaciones BPO con comisiones (Barranquilla)
🏢 Solvo S
📍 Barranquilla