Scheduler / Administrative Coordinator – Home Care AgencySchedule: Full-Time | Monday–Friday | 1:00 pm .–11:00 p.m.

Location: Hybrid

About the Role

We are seeking a highly organized, proactive Scheduler / Administrative Coordinator to support daily operations for a growing non‑medical Home Care agency. This role manages caregiver scheduling, staffing coverage, recruitment support, compliance tracking, and communication with caregivers, clients, and leadership.

The adecuado candidate is autonomous, compassionate, and solution-oriented, with strong communication skills and the ability to thrive in a fast-paced, service-driven environment. Experience with CanTime—or similar platforms such as WellSky or AxisCare—is highly preferred.

Key Responsibilities

Caregiver Scheduling & Coordination

- Build, update, and maintain weekly caregiver schedules; ensure full coverage of authorized hours.
- Match caregivers to cases based on availability, skills, location, and client needs.
- Manage call-outs and last-minute changes with clear, timely communication.
- Ensure all scheduling updates are accurate in CanTime (or equivalent systems).
- Coordinate workforce capacity and staffing projections with leadership.

Recruitment & Onboarding Support

- Screen applicants and conduct initial phone interviews.
- Schedule candidate interviews and onboarding appointments.
- Initiate and track background checks, credentials,



and required documentation.
- Monitor expiring licenses/certifications and maintain compliance.
- Support internal processes related to candidate submittals, videos, and offer steps.

Third-Party & Payor Source Follow-Up

- Follow up with referral sources and payors to confirm receipt of referrals and claims.
- Track pending authorizations and documentation requirements; escalate delays.
- Enter care notes, encounters, and required information into external portals on time.

General Administrative Support

- Answer inbound calls and route as appropriate.
- Maintain organized digital records and perform accurate data entry.
- Support reporting and office operations as needed.
- Follow up with caregivers and clients to close communication loops and ensure service quality.

Required Skills & Experience

- 2+ years in scheduling, administrative coordination, or healthcare/home care operations (strongly preferred).
- Proficiency with CanTime or similar platforms (WellSky, AxisCare).
- Strong organizational skills; able to prioritize and multitask independently.
- Excellent written and verbal communication skills.
- Comfortable with compliance tasks including documentation control and credential tracking.
- Fluency in English required; Spanish preferred; French is a plus.
- Must be able to work Pacific Time business hours.

📌 Scheduler Axiscare and WellSky (Bucaramanga)
🏢 Solvo S
📍 Bucaramanga