Within your role, you will

Offer customer support via phone, email, or chat.
Answer and solve customers inquiries and complaints by offering accurate solutions.
Follow predefined workflows and handle issues specific to each communication channel.
Respond to all customer inquiries within given timescales and efficiently meet deadlines.
Receive, register, and resolve notifications or complaints.
Update the database with all the details about each customer interaction.
Participate in testing, launching, and implementing new products or tools.

What will make you successful for the role

C1 level of English both written and spoken.
C1 level of Spanish both written and spoken.
Curiosity and a proactive approach to finding solutions.
Attention to detail and a willingness to help.
Excellent computer skills.

Workplace Cali, Valle del Cauca Officebased

Sounds good Find out what you can get





Competitive salary package.
The opportunity to work in a multicultural environment.
Learning programs for your development.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.
Bolsa de trabajo Colombia ofrecemos puesto de Customer Support Representative with English para el sector de CallCenter Telemercadeo en la empresa CONECTYS COLOMBIA S.A.S de Cali. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Customer Support Representative with English Day and Night shifts (Cali)
🏢 CONECTYS COLOMBIA
📍 Cali