New Patient Coordinator (English, Spanish & Arabic)

Colombia

Remote 100%

RVStaffing, one of Medellín’s fastest-growing companies, is expanding its healthcare operations and seeking a highly organized, compassionate, and bilingual New Patient Coordinator to join our medical team. This role is critical in ensuring new patients receive an exceptional first experience by coordinating referrals, scheduling appointments, verifying insurance requirements, and supporting seamless communication between patients, providers, and internal departments.

We are looking for a detail-oriented professional who thrives in a fast-paced environment, enjoys helping others, and takes pride in creating a positive patient experience. This position offers the opportunity to make a meaningful impact while working alongside a collaborative team committed to excellence in patient care.

Position Summary The New Patient Coordinator is responsible for managing the new patient intake process from referral to appointment scheduling. This includes processing referrals, verifying insurance information, coordinating appointments, collecting required documentation, and ensuring all patient information is accurately entered into the electronic medical record system. The idóneo candidate will be highly organized, customer-focused, and able to effectively manage multiple priorities while maintaining a professional and compassionate approach with patients and healthcare partners.

What You'll Do

- Patient Intake & Referral Coordination
- Process and verify new patient referrals accurately and in a timely manner.
- Coordinate and schedule appointments for multiple providers using computerized scheduling systems.
- Process web-based referrals and manage patient intake workflows.
- Create and maintain new patient accounts within scheduling platforms.
- Obtain necessary medical records and documentation from referring providers.
- Register new patients and ensure all required information is collected and documented.
- Maintain accurate patient records while ensuring compliance with confidentiality standards.

Insurance Verification & Documentation




- Use multiple systems and software platforms to verify insurance eligibility and requirements.
- Review patient information and ensure all insurance documentation is complete and accurate.
- Electronically assign and organize medical documents, records, referrals, consent forms, procedures, and treatment information within the EMR system.
- Support billing and scheduling of Independent Medical Exams (IMEs) with attorney offices and workers’ compensation organizations.

Administrative & Operational Support
- Import and manage new patient packets submitted through the company website.
- Identify and resolve issues related to patient documentation and intake processing.
- Document workflows and processes to support operational consistency and efficiency.
- Collaborate with internal teams to support paperless workplace initiatives and process improvements.
- Maintain a clean, organized, and professional work environment.
- Perform additional duties and special projects as assigned.

Patient Experience & Customer Service
- Deliver exceptional service to patients, family members, providers, and internal teams.
- Serve as a professional and empathetic point of contact throughout the patient onboarding process.
- Communicate clearly and effectively while maintaining a positive and supportive attitude.
- Ensure all patient interactions reflect courtesy, compassion, respect, dignity, and professionalism.
- Maintain confidentiality and compliance with all patient information and healthcare standards.

What You'll Bring to the Team
- High school diploma or equivalent required.
- Strong spoken and written English and Arabic (C1 level or higher required).
- Minimum of 1 year of customer service, administrative support,



or patient coordination experience.
- Previous experience as a New Patient Coordinator, Medical Scheduler, Medical Receptionist, or similar healthcare role preferred.
- Experience working with scheduling systems, electronic medical records (EMR), or healthcare software is a plus.
- Strong typing, computer, and keyboarding skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities and tasks simultaneously.
- Strong organizational and time-management abilities.
- High attention to detail and accuracy.
- Ability to understand and follow established office procedures and policies.
- Medical or healthcare experience is preferred but not required.

Skills Needed To Be Part of Us
- Exceptional Organization Skills
- Customer Service Excellence
- Attention to Detail
- Professional and Assertive Communication
- Multitasking and Prioritization
- Problem-Solving Mindset
- Adaptability and Flexibility
- Empathy and Patient-Centered Care
- Team Collaboration
- Administrative Accuracy

What We Offer
- Competitive compensation.
- Stable full-time position with long-term growth opportunities.
- Collaborative and supportive work environment.
- Opportunity to be part of a growing healthcare team making a meaningful impact on patients' lives.
- Professional development and learning opportunities.
- Dynamic workplace that values teamwork, accountability, and excellence.
- The opportunity to build a rewarding career while helping patients receive the care they need.

If you are passionate about delivering exceptional patient experiences, enjoy working in a fast-paced environment, and are fluent in both English and Arabic, we would love to hear from you.

At RV Holdings S.A.S., we promote an inclusive, diverse, and respectful work environment. We value talent regardless of race, ethnicity, gender, sexual orientation, gender identity, age, beliefs, nationality, or disability status. All selection processes are conducted based on the competencies, skills, and experience of each individual.

📌 Patient Coordinator (Arabic Speaking) (Medellín)
🏢 RVStaffing
📍 Medellín