Description

? Outbound Performance & Client Success Lead

Full-Time Remote | U.S. Time Zone Overlap Required

? About the Role

We’re hiring an execution-focused Outbound Performance & Client Success Lead to take full ownership of client performance, retention, and outbound campaign success inside a fast-growing cold email agency.

This is not a passive account management role.

You are directly responsible for:

- campaign performance,
- deliverability health,
- client retention,
- optimization,
- and long-term account growth.

You will manage 20–30 active client accounts while ensuring cold email campaigns are:
- technically sound,
- landing in inboxes,
- generating qualified meetings,
- and continuously improving.

If a campaign underperforms, you diagnose the issue and fix it.

If a client is at risk, you step in early and take ownership.

This role is idóneo for someone who deeply understands outbound systems, deliverability, messaging, and client communication — while thriving in fast-moving startup environments.

? What You’ll Own

Client Ownership & Retention

- Serve as the primary point of contact for 20–30 active clients
- Lead performance-focused client calls and account reviews
- Build strong client relationships centered around measurable outcomes
- Monitor account health and proactively identify churn risks
- Maintain high client retention and account satisfaction
- Clearly explain:
- campaign performance,
- deliverability,
- pipeline impact,
- and optimization strategies

- Set realistic expectations and align conversations around results

Cold Email Performance & Optimization

- Ensure campaigns are properly configured before launch, including:
- domains,
- inbox setup,
- deliverability,
- targeting,
- and sequencing

- Monitor:

- inbox placement,
- reply rates,
- sender reputation,
- and deliverability health

- Diagnose underperforming campaigns and identify root causes
- Improve:

- targeting,
- personalization,
- messaging,
- and conversion performance

- Optimize cold email copy when reply or booking rates decline
- Run structured tests to improve:

- replies,
- booked meetings,
- and pipeline generation





- Focus on real business outcomes — not vanity metrics

Systems, Documentation & Operational Scaling

- Help improve delivery systems and operational workflows as the company scales
- Maintain organized tracking for:
- client health,
- SLAs,
- campaign performance,
- and retention

- Build practical internal documentation and playbooks
- Use AI tools and automation to improve:

- reporting,
- workflow efficiency,
- and operational consistency

- Bring structure and clarity to fast-moving startup systems

Founder Collaboration & Strategic Oversight

- Work directly with the founder and outreach team
- Provide clear updates on:
- client health,
- campaign performance,
- risks,
- and retention trends

- Share optimization insights and operational recommendations
- Proactively solve delivery or performance issues before escalation
- Support long-term client growth and operational scalability

✅ Required Experience & Skills

- Experience managing accounts inside:
- cold email agencies,
- outbound lead generation agencies,
- or outbound-focused startups

- Strong understanding of:

- deliverability,
- inbox placement,
- sender reputation,
- and outbound infrastructure

- Hands-on experience improving underperforming outbound campaigns
- Ability to write and optimize cold email copy
- Experience using:

- outbound tools,
- automation platforms,
- CRMs,
- and reporting dashboards

- Practical use of AI tools to improve outbound operations and workflows
- Strong analytical and troubleshooting abilities
- Clear and professional English communication skills
- Availability during U.S. time zone overlap

⭐ Preferred Qualifications

- Experience managing 20+ client accounts simultaneously
- Startup or high-growth agency experience
- Experience creating:
- playbooks,




- SOPs,
- or operational systems

- Familiarity with deliverability monitoring tools
- Experience supporting revenue-focused outbound programs

? What Makes You a Great Fit

- You take ownership instead of waiting for direction
- You stay calm and solution-focused under pressure
- You understand both:
- the technical side of cold email,
- and the messaging side

- You communicate confidently with founders and executives
- You care about measurable business outcomes
- You thrive in fast-paced startup environments with evolving systems

? What a Typical Day Looks Like

Your day may include:

- Reviewing campaign metrics and inbox health
- Identifying accounts needing optimization
- Improving messaging, targeting, or deliverability setup
- Leading client strategy and performance calls
- Updating internal tracking dashboards
- Collaborating with outreach and technical teams
- Improving workflows and documentation
- Addressing churn risks proactively

In short:

You own campaign performance, client retention, and outbound delivery quality while helping build the systems that allow the business to scale confidently.

? Key Metrics for Success (KPIs)

- Client retention and churn reduction
- Deliverability health and inbox placement
- Qualified meetings booked
- Pipeline contribution and campaign performance improvement
- SLA consistency and operational reliability
- Client satisfaction and account growth

? Why This Role Stands Out

- High ownership and direct impact on client outcomes
- Opportunity to shape systems and delivery processes in a scaling startup
- Work closely with founders and leadership
- Blend of:
- client success,
- outbound strategy,
- deliverability,
- and performance optimization

- Remote flexibility with long-term growth potential

? Interview Process

- Initial Screening
- Founder Interview
- Final Discussion
- Offer & Onboarding

? Apply Now

If you:

- understand outbound deeply,
- enjoy solving performance problems,
- thrive in startup environments,
- and want real ownership over client success,

we’d love to hear from you.

📌 Outbound Performance & Client Success Lead (Colombia)
🏢 Pavago
📍 Colombia