? Join Our Dynamic Operations Team as a Supervisor! ?

Location: CI TALSA - Carrera 50GG #12Sur-07, Itagüi.

Schedule: Monday to Friday - Full Availability

About Us: At Solvo, we believe in growth, well-being, and continuous learning. We offer incredible opportunities for career advancement, comprehensive wellness plans, and an internal training school to help you reach your full potential.

Your Role: We are on the lookout for a passionate Supervisor to lead a diverse and thriving team with one of our exclusive brand partners. Reporting directly to an Operations Manager, you will play a crucial role in driving our team to success.

What You'll Do:

- Lead and Inspire: Manage a team of 12-18 direct reports, coaching and motivating them to deliver world-class customer service and achieve their best.
- Operational Excellence: Oversee daily operations, ensuring program goals like service level, quality, and staffing are met.
- Continuous Improvement: Foster a culture of accountability and personal excellence, driving continuous improvement in all areas.
- Effective Communication: Keep your team informed about key issues and provide constructive feedback to help them grow.
- Collaboration: Work with quality assurance, training, and recruiting to share ideas and leverage best practices.
- Quality Assurance: Develop and audit strategies to ensure top-notch service delivery.
- Cultural Ambassador:



Embody and promote our company values in everything you do.
- Client Expertise: Become a subject matter expert on your client's business, earning their respect through your knowledge and commitment.
- Retention Strategies: Implement strategies to maintain acceptable attrition levels.

What We're Looking For:

- Challenge Lover: Enjoy tackling challenges and developing innovative solutions.
- Self-Driven: Strive for excellence in everything you do.
- Motivated and Reliable: Be persistent and dependable.
- Ethical and Fun: Have strong ethics, integrity, and know how to have fun while working.
- Growth-Oriented: Continuously set and achieve personal goals.
- Customer Service Passion: Have a passion for delivering world-class customer service.
- Team Player: Work successfully with a diverse group of people.
- Celebration Enthusiast: Understand that fun is part of the equation and celebrate small wins.
- At least two years of experience as a Supervisor in the BPO industry.
- Advanced english level C1 (This is a client facing position)

Why Join Us?

- Career Growth: We offer opportunities for advancement within the company.
- Wellness Plans: Enjoy comprehensive wellness plans to support your well-being.
- Training School: Benefit from our internal training school to enhance your skills and knowledge.

Apply Now! Don't miss this opportunity to be part of our amazing team!

📌 Operations Supervisor (Medellín)
🏢 Solvo S
📍 Medellín