Job Title

Operations Supervisor – Digital Operations & E-commerce

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We are looking for an Operations Supervisor to support Digital Operations, E-commerce, and Marketplace activities for a regional operation.

This is not a people-management position . The role focuses on operational ownership, project coordination, stakeholder management, KPI monitoring, and continuous improvement initiatives across digital channels.

The idóneo candidate will have experience in e-commerce, marketplaces, or digital operations, with the ability to work cross-functionally and coordinate different teams and partners to improve operational performance and customer experience.

Key Responsibilities

- Monitor and analyze operational KPIs across e-commerce and marketplace channels.
- Identify operational risks, issues, and opportunities for improvement.
- Coordinate cross-functional projects with Commercial, Customer Service, IT, Analytics, Supply Chain, Transportation, and other teams.
- Manage and follow up on operational initiatives with internal and external stakeholders.
- Coordinate day-to-day marketplace operations and ensure timely resolution of operational issues.
- Work with marketplace partners and third-party vendors across the region.
- Support the onboarding and integration of new marketplace partners and digital initiatives.
- Review reports and dashboards to support operational decision-making and performance tracking.




- Identify opportunities for process optimization, automation, and digital transformation.
- Use data-driven insights to recommend improvements and support business decisions.
- Proactively identify opportunities to improve customer experience, order fulfillment, delivery performance, and operational efficiency.

Required Experience

- Experience coordinating projects and cross-functional initiatives.
- 3–5 years of professional experience, ideally in Digital Operations, E-commerce, Marketplace Operations, or related areas.
- Previous experience working with e-commerce or digital business models is highly important.
- Experience managing internal and external stakeholders.
- Experience monitoring KPIs and analyzing operational data.
- Strong communication and problem-solving skills.
- Fluent English / minimum B2 level.

Nice to Have

- Experience with marketplace platforms such as Mercado Libre, VTEX, Amazon, or similar.
- Experience in Retail, Fashion, Consumer Goods, E-commerce, or Digital businesses.
- Experience with SAP or similar business systems.
- Exposure to automation, AI, or process optimization initiatives.
- Experience working with regional or LATAM operations.

Important

This is NOT a people-management role.

We are looking for someone who can lead projects, coordinate operations, influence stakeholders, and drive initiatives, without having direct reports.

📌 Operations Supervisor – Digital Operations & E-commerce (Bogotá)
🏢 Concentrix
📍 Bogotá