About the Job

Toplent helps companies scale faster by connecting them with exceptional remote professionals from SEA, LATAM, and South Africa. We are currently collaborating with a client who is looking for a proactive and empathetic Customer Support Specialist to join their team on a full-time remote basis.

Responsibilities:

- ? Provide timely, accurate, and professional responses to customer inquiries via email, chat, and phone
- ? Resolve customer issues by identifying problems, troubleshooting, and delivering effective solutions
- ? Maintain accurate records of customer interactions in the CRM system
- ? Escalate complex issues to the appropriate team while ensuring customers are kept informed throughout the process
- ? Consistently meet response time, resolution, and customer satisfaction targets
- ? Stay up to date with product knowledge, policies, and procedures to provide high-quality support
- ? Actively contribute to team discussions by sharing customer feedback, insights, and ideas for process improvements

Required Skills:





- ?‍? Minimum 1 years of experience in customer support or a similar client-facing role
- ? Excellent written and verbal communication skills with a customer-first mindset
- ?️ Strong problem-solving skills and the ability to handle challenging situations with patience and empathy
- ⏱️ Great organizational skills and the ability to manage multiple inquiries simultaneously
- ? Experience using CRM, ticketing, or helpdesk software (e.g., Zendesk, Freshdesk, Intercom)
- ? Familiarity with working in a remote or multicultural team environment is a plus
- ✨ Positive, self-motivated, and committed to delivering exceptional customer experiences

Benefits:

- ? 100% Remote Role (Work from anywhere)
- ? Competitive Salary in USD
- ? Career Growth & Development Opportunities
- ? Join a supportive and general team that values collaboration and innovation

📌 Live Chat/Email Support (Bogotá)
🏢 Toplent
📍 Bogotá