Language Requirements: Fluent English (strong conversational skills)
We are seeking a skilled L1 Support Representative with strong customer service and technical troubleshooting abilities to join our growing Helpdesk team. You will play a key role in diagnosing and resolving software and hardware issues remotely, ensuring excellent service and customer satisfaction across all support channels.
Key Responsibilities
- Respond to inbound support requests via voice, email, and messaging platforms
- Communicate clearly and effectively with customers to resolve technical issues
- Troubleshoot and resolve AlohaPoS and other point-of-sale (PoS) hardware/software issues
- Assist clients remotely using support tools and ticketing systems
- Determine when hardware replacements are necessary and process orders or RMAs
- Accurately document and track issues using the companys ticketing and ERP systems
- Maintain a customer-first approach and drive for resolution efficiency
Must-Have Qualifications:
- High school diploma or equivalent
- Fluent English with strong spoken and written communication skills
- Strong interpersonal and problem-solving skills
- Experience providing remote technical support
- Familiarity with PoS systems, especially AlohaPoS, is a plus
- Knowledge of relevant software and hardware systems
- Ability to work well with a diverse team and adapt to various client personalities
📌 Support Representative (Bogotá)
🏢 Nearshore Business Solutions
📍 Bogotá
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