JUNIOR ACCOUNT MANAGER

ONSITE MEDELLIN: CAMACOL BUILDING

Monday to Friday - 7:00AM to 8:00PM (Within this range, schedules that do not exceed 42H per week are assigned)

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The Talent Services Account Manager is responsible for driving client satisfaction through a blend of technical onboarding, product training, and strategic account management.

This role serves as the key liaison between clients and internal teams, ensuring a seamless rollout of recruitment processes and technical solutions while proactively managing ongoing client relationships.

Skills

- English C1
- 1-3 years of relevant experience in customer service, account management or technical implementation role. Experience in recruitment, ATS, or technical support is a plus.

Responsibilities: Essential Job Functions Client Relationship & Strategic Account Management

- Client Partnership & Communications:

o Serve as the primary point of contact for strategic clients via phone, email, and virtual meetings.

o Build and nurture long-lasting client relationships, maintain communication through routine check-ins, monthly account reviews, and scheduled calls.

- Customized Support & Training:

o Conduct product training sessions and customize presentations to address specific client needs and challenges.

o Act as a voice of the customer within the organization,



gathering feedback and contributing to product and process improvements.

- Recruitment & Technical Implementation Support • Recruitment Process Oversight o Oversee end-to-end recruitment functions including candidate screening, job and creation approvals, and system setups (applications, career sites, adding users).

o Collaborate with internal teams to collect and refine job advertising information, ensuring compelling and compliant recruitment communications.

- Technical Setup & Troubleshooting:

o Manage technical product implementations including ATS configuration, technical troubleshooting, and support related to client-specific software features.

o Provide tier-1 technical support to resolve issues reported by clients or discovered during system testing.

- Data Analysis & Reporting:

o Analyze client data and generate reports that feed into monthly performance reviews.

o Create and present detailed reports and slide decks that outline campaign performance, client insights and actionable recommendations.

- Process Compliance & Continuous Improvement o Monitor and ensure process compliance with state laws, job board policies, and organizational standards.

o Identify potential churn risks and develop strategies to optimize client engagement, ensuring continuous process improvement and client retention.

📌 Junior Account Manager (Medellín)
🏢 Solvo S
📍 Medellín