: Administrative manager

Academic Background

- Technical or Professional degree in relevant fields.

Experience

- Operational and/or administrative work experience in service sectors.

Specific Knowledge

- Proficiency in English and Spanish.

- Basic proficiency in Microsoft Word and Excel.

- Experience managing emails and technological tools/applications.

- Strong interpersonal relationship management skills.

Required Skills and Abilities

- Operational management and coordination capabilities.

- Numerical aptitude for performing required calculations and averages.

- Ability to work collaboratively and foster harmonious interpersonal relationships.

- Initiative and problem-solving skills under pressure.

- Emotional stability in professional interactions.

- Proactive in suggesting and implementing work improvements.

- Sound judgment in escalating issues with viable and effective solutions.

- Commitment to organizational mission.

- Service-oriented mindset.

- Information confidentiality.

Key Responsibilities

Service Execution

- Service Request Management: Receive and record client service requests, evaluating their nature (logistics or sales) and efficiently coordinating the logistics to meet client needs.

- Service Scheduling: Collaborate with execution teams and properties to set appropriate dates and times for requested services, ensuring effective planning and timely execution.

- Service Assignment:



Assign services to the appropriate execution teams, considering their capabilities and availability to ensure fair and efficient task distribution.

- Capacity Expansion: Assess current capacity to meet service demand and, if necessary, coordinate the addition of external resources or personnel to maintain client satisfaction.

- Immediate Additional Service Management: Respond to and manage additional service requests from execution teams during task execution, ensuring immediate and efficient adaptation to evolving needs.

- Incident Management: Supervise, record, and communicate relevant service process developments to involved parties, maintaining timely and clear communication for effective resolution.

- Shift Handover: Conclude work shifts by providing detailed information on service progress, pending tasks, and noteworthy developments to ensure seamless transition between shifts.

- Warranty Management: Coordinate and address client warranty claims, providing prompt and effective responses to maintain client satisfaction.

- Administrative Management: Maintain and oversee internal and external communication channels, ensuring efficient information flow across departments, execution teams, and clients, including managing emails, messaging systems, and collaboration platforms.

- The position involves a lot of communication with clients in English via phone, text, and email.

📌 Gestor de servicios y atencion al cliente (Barranquilla)
🏢 8020Recruit
📍 Barranquilla