At Brink’s, we are building partnerships that secure commerce across the world. As a integral leader in cash and valuables management, digital retail solutions, and ATM managed services, we operate in 52 countries and serve customers in more than 100 countries. We are looking for a Director, LATAM AMS Operations to lead the operational enablement of AMS services across the LATAM market.

This is a regional role with high exposure to market and country leadership, global operations, solution delivery, product teams, vendors, and key customer onboarding initiatives. The role will be responsible for driving best practice adoption across onboarding, cash operations, device management, monitoring, and field operations support, while boosting stronger processes, improved quality, greater efficiency, and a clear roadmap for automation and transformation, at regional level. This is a great opportunity for an operations leader who enjoys working in complex environments, partnering with multiple stakeholders, solving problems, and influencing the future of the AMS business across LATAM.

- Lead operational excellence and continuous improvement initiatives across LATAM AMS, including Lean practices, and process improvement projects.
- Partner with market and country leadership teams to align priorities, understand key projects, and ensure the right operational support is in place.
- Work closely with Global Operations, Solution Delivery, and Product teams to provide LATAM countries with the expertise and resources needed for successful delivery.
- Drive automation, scalability, cost optimization, and quality improvements across the ATM value chain, including first-time-fix, technician quality, parts optimization, MTBF,



and response time improvements.
- Support major customer onboarding projects, helping accelerate time to revenue while ensuring a strong customer experience.
- Manage market-specific vendor contracts and lead vendor performance management across the region.
- Lead AMS risk management across LATAM, including fraud-related threats such as jackpotting, skimming, and processor spoofing.
- Identify opportunities to transition activities to global shared services and elevate regional talent to support multiple countries in their areas of expertise.
- Provide monthly reporting on progress, KPIs, and improvement plans, and support strategic projects as needed. What we’re looking for:
- Bachelor’s degree required; master’s degree or postgraduate studies preferred.
- 10+ years of operational experience in ATM services, cash operations, managed services, field services, or a similar industry.
- Strong business acumen, strategic thinking, decision quality, customer focus, and ability to drive results in a regional environment.
- Proven experience leading process improvement, operational transformation, vendor management, risk management, and cross-functional initiatives.
- Strong relationship-building, negotiation, conflict management, and stakeholder management skills across local, regional, and global teams.
- Based in LATAM in: Colombia, Mexico, or Brazil.
- Availability to travel within LATAM at least 30% of the time.
- Advanced English required; Portuguese is desirable. If you are a strategic and hands-on operations leader with experience in ATM, cash operations, field services, managed services, or operational transformation — and you are excited about driving impact across LATAM — we would love to hear from you.

📌 Director, LATAM AMS Operations (Colombia)
🏢 Brink’s
📍 Colombia