We’re looking for a dynamic Customer Success Agent to support our franchise network and ensure operational excellence across payment systems, equipment, and customer experience.

?Remote 100% | Full-time

? International Project – Spanish company in the self-service laundry industry

? Key Tasks:

- Resolve Tier 1 incidents within 24h (platform, connection, peripherals).
- Coordinate with external technical services and manage spare parts.
- Support smart systems and basic automation setups.
- Monitor recurring issues and suggest improvements.
- Collaborate with Operations & Marketing on customer experience.
- Assist franchisees with onboarding and support.

? Profile:

- 2+ years in customer support or franchise service.
- Strong English (level 8–9).
- Experience in laundry/services sector is a plus.
- Familiarity with Freshdesk, IGEST, Nayax.
- Excellent communication, autonomy, and multitasking skills.

¿Te interesa?

Postúlate directamente en nuestra oferta o envía tu CV a 930 945 183

📌 Customer Success Agent (Bogotá)
🏢 Solvo S
📍 Bogotá