: The primary responsibility of this position is to provide best in class customer service in a fast paced environment within the transportation industry via emails, phone calls and chats as needed.

Responsabilities: Duties include but are not limited to:

• Build rapport with customers by greeting them in a courteous, friendly, and professional manner.

• Answer inbound inquiries by clarifying information; researching, locating and providing accurate information.

• Keep equipment operational by following procedures and reporting problems.

• Participate in company offered, educational opportunities to keep job knowledge current.

• Resolve problems by clarifying issues, researching and exploring solutions, and escalating unresolved problems.

• Effectively transfer misdirected customer requests to appropriate party.

• Recognize opportunities to up sell to accounts additional services.

• Meet or exceed quality assurance requirements and other key performance metrics.

• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.

• Regular attendance is required.

• Comply with company C-TPAT and TSA security procedures.

• Perform other duties as assigned.

📌 Customer service / Weekends off (Medellín)
🏢 Solvo S
📍 Medellín