: The primary responsibility of this position is to provide best in class customer service in a fast paced environment within the transportation industry via emails, phone calls and chats as needed.

Responsabilities: Duties include but are not limited to:

- Build rapport with customers by greeting them in a courteous, friendly, and professional manner.
- Answer inbound inquiries by clarifying information; researching, locating and providing accurate information.
- Keep equipment operational by following procedures and reporting problems.
- Participate in company offered, educational opportunities to keep job knowledge current.
- Resolve problems by clarifying issues, researching and exploring solutions, and escalating unresolved problems.
- Effectively transfer misdirected customer requests to appropriate party.
- Recognize opportunities to up sell to accounts additional services.
- Meet or exceed quality assurance requirements and other key performance metrics.
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
- Regular attendance is required.
- Comply with company C-TPAT and TSA security procedures.
- Perform other duties as assigned.

📌 Customer service / Weekends off (Cali)
🏢 Solvo S
📍 Cali