We are looking for experienced Bilingual Customer Service Representatives to provide high-quality customer support in English and Spanish. This role involves handling both inbound and outbound calls while delivering accurate information about products and services.

Key Responsibilities

- Communicate clearly and professionally with customers in English and Spanish

- Provide information and support related to various products and services

- Handle inbound and outbound call programs

- Respond to customer inquiries via inbound and outbound calls

- Gather and capture relevant customer information, assess interest in the client’s products or services, and perform warm transfers when required

- Work on a single program or manage multiple programs during a typical workday

- Perform other duties as assigned

Qualifications

- English level C1 (advanced) – required

- Fluent Spanish communication skills





- Banking and financial experience (Preferred).

- Exceptional verbal communication skills in both languages

- Strong active listening skills and attention to detail

- Good computer and multitasking skills

- Minimum of 2 years of experience in a similar customer service role

- Work-from-home ready: own equipment and a stable internet connection of at least 50 Mbps

Work Schedule & Compensation

- Time zone: EST

- Schedule: Mondaty to Friday but we ask for availability on Weekends.

- Working hours: 11:00 AM – 8:00 PM EST

- Workload: 40 hours per week

- Contract type: Independent Contractor

- Compensation: USD $7 per hour — Increases to $7,50 after 3-Month

This is a fully remote position based in Colombia. (No on-site requirement)

📌 Customer Service Representative (Bogotá)
🏢 OttoMate
📍 Bogotá