About the Job

As a Customer Service Representative, you will be collaborating with our current and potential patients, dental practice partners, and internal associates from our corporate office.

The Customer Service

Representative will play a vital role to support Evenly’s commitment to provide the highest level of customer service and support. The position performs a wide variety of administrative, customer service, and operational/marketing support activities.

Tasks

· Make outbound calls and field incoming calls from patients and potential patients.

· Educate potential customers/patients on the benefits of Evenly Invisalign Treatment and influence them to schedule a free Invisalign consultation at one of our partner dental practices (also known internally as “care centers”).

· Enter and update patient information into our patient management system.

· Work closely with dental practices and patients across multiple territories to coordinate and schedule appointments via phone and email.

· Closely track and manage incoming calls and emails from our marketing portal, online booking system, and flagship office.

· Follow-up in a timely manner with all current patients and potential patients.

· Bring a positive & cheerful outlook,



customer service mindset, and commitment to detail.

Qualifications

· Proven ability to work independently and as part of a team.

· Excellent oral and written communication skills; ability to be direct and concise while also being friendly and informative.

· Strong computer skills;

experience with scheduling and patient management software and GoogleSheets (tracking) programs, preferred.

· Phone-based sales experience in a dental or medical office, desired.

· Fluent in English as well as Spanish, strongly desired.

Soft Skills

· Outgoing and cheerful personality; must make a positive first impression.

· Ability to deliver an amazing customer experience via the telephone and emails.

· Ability to communicate and sell our services in a compelling way.

· Close attention to details and thorough follow-up.

· Strong organizational skills with good note-keeping and follow-through.

· Ability to multitask and prioritize on a daily and weekly basis.

· Ability to problem-solve and collaborate with internal associates.

· Ability to seek and take advice and feedback, as needed.

Shift Schedule: Monday to Friday 8:00AM - 6:00PM EST

📌 Customer Service Representative CAMV (Bogotá)
🏢 Solvo S
📍 Bogotá