Location: ONSITE: Barranquilla as main city, Cali as well.
Schedule
Days: Monday – Friday
Time Window: 6:00 a.m. - 7:00 p.m. (It does not mean you will be working from 6 to 7, it means the schedule will be given in that time frame, we work the legal hours of Colombian Law)
Position Overview
We pride ourselves on providing exceptional support to our members and providers. Our team enjoys a collaborative work environment that fosters growth and development. We are excited to continue to build out our Customer Service team, which will play a crucial role in enhancing our customer service experience.
The Customer Service Representative is the first point of contact for medical providers and members. Under the general direction of the Customer Service Lead, this role handles inbound and outbound communication via phone, email, web portal, and mail while working within a company building.
? Key Responsibilities
Communication Management: Handle high-volume inbound/outbound call queues and manage customer service emails/tickets (sort, respond, follow up, and archive).
Issue Resolution: Respond to and resolve access or submission issues.
Outreach:
Conduct provider and member outreach calls as assigned.
Inquiry Research: Research and follow up on bills, balance billing issues, and claim-related inquiries.
Documentation: Maintain accurate documentation in all applicable systems.
Project Support: Assist with project work for account management, provider relations, and miscellaneous operations.
Skills
Experience: Previous experience (1 year and a half minum) handling calls and email tickets at the same company.
C1 English level is Mandatory
Knowledge: Basic knowledge of healthcare or insurance processes is a Plus but not mandatory
Technical Skills: Proficiency with computer systems and standard office software platforms.
Soft Skills: Strong communication, problem-solving, organization, and teamwork.
Work Style: Ability to work independently in a site environment.
Important Notes
Nature of Role: This position is strictly on-site.
This role will initially involve handling calls exclusively.
At the moment, we are not receiving students due to the availability the role requires.
📌 Customer Service Representative CDM (Barranquilla)
🏢 Solvo S
📍 Barranquilla
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