Shift days, hours and time zone: MON-FRI /TUE-SAT / SUN-THU 7 AM -8 PM ( 9 hours shift) CST

English required:B2+/C1

Salary: $2.700.000

: Responsible for answering all calls with professional courtesy and empathy. Provide excellent client service and the required information from clients and providers.

Responsibilities:Principal (Essential) Duties:

1 . Connect existing clients with their legal teams and quickly provide solutions for upset clients.}

- Ensure that phone calls from insurance adjusters and medical providers are directed to the correct paralegals and attorneys all while protecting client information and privacy.
- Assist potential new client to be redirect to Intake department.

Secondary Duties

- Collaborates with other departments to support client cases.

Skills and qualifications - Hard and soft skills:





- Must be able to multi-task and work in a fast-paced environment where high call volumes are anticipated daily.
- Demonstrate organizational skills and proficiency in working with computers and telephones.
- Must be able to work with programs such as Microsoft Word, Outlook, and DocuSign.
- Demonstrates the ability to use standard office equipment such as telephones, computers, copier, fax machine and other technology as needed.
- Excellent Client services skills and the ability to maintain composure when clients are becoming disgruntled.
- Ability to stay calm, cool and collective when dealing with a difficult situation.
- Possess the ability to show sympathy and empathy when dealing with a client going through a hardship.

📌 Customer Service Representative (2 days off) PR (Bogotá)
🏢 Solvo S
📍 Bogotá