- Answer incoming calls with professionalism and empathy.
- Connect existing clients with their legal teams and provide quick solutions to concerns.
- Direct calls from insurance adjusters and medical providers to the appropriate legal staff while maintaining confidentiality.
- Redirect potential new clients to the Intake department.
- Collaborate with internal departments to support client cases.
✅ What We’re Looking For
- Ability to multitask and stay calm under pressure in a high-volume call environment.
- Strong organizational and communication skills.
- Proficiency in Microsoft Word, Outlook, and DocuSign.
- Experience using standard office equipment (phones, computers, fax, etc.).
- Excellent customer service skills and emotional intelligence.
- Empathy and professionalism when dealing with clients in distress.
📌 Customer Service Rep (Bogotá)
🏢 Solvo S
📍 Bogotá
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