We’re looking for a Customer Expert to join our team in Nacional. In this role, you’ll support customers by responding to inquiries, providing clear and friendly guidance, and delivering effective solutions across different service scenarios.

You’ll focus on understanding customer needs, handling information responsibly, and ensuring a smooth and positive experience in every interaction.

WHO YOU ARE

- A customer-focused professional who genuinely enjoys helping others.
- A solution-driven thinker who aims to resolve situations efficiently and accurately.
- A clear communicator who can explain information in a simple, friendly, and confident way.
- A proactive problem solver who stays calm and focused in different customer scenarios.
- A responsible and detail-oriented person who handles information with care and discretion.
- A bilingual communicator with English B2 proficiency.
- A team player with a positive mindset and a strong sense of accountability.

REQUIREMENTS

- High school diploma completed.
- No previous work experience required.
- Availability to work: TRN: Monday to Thursday 8:00 - 17:30 | Friday 8:00-17:00| weekends off / Operations: 07:30-17:00 //08:30-18:00// 09:00-20:30 | 2 days off.
- Residence: Nacional

LET’S TALK ABOUT BENEFITS

- Salary: COP 2,315,000.00/Mo




- Work schedules of 42 hours per week, designed to support work-life balance.
- Performance-based bonuses Up to 15% of the salary to reward your results and commitment.
- Indefinite-term contract for long-term stability.
- Access to our exclusive Gaming Arena, designed for entertainment and team connection.
- Employee fund benefits to support your financial wellbeing.

*Terms and conditions apply.

LOCATION – WORK MODALITY

Location: Nacional

Modality: Work from home

THIS IS WHAT SETS US APART

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in more than 300 languages and dialects.

Certified by Great Place To Work® as one of the best workplaces in the country and worldwide, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value unique perspectives and identities, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment strengthens our impact and helps build a more equitable world.

Make a difference with the TOP Team

📌 Customer Expert WAHA Nacional (Bogotá)
🏢 Tp
📍 Bogotá