MSI Americas is a multinational with presence in 14 countries throughout America, trajectory in the Telecommunications & IT sector and the best work team, we believe in offering services and products that allow the humanized use of technology connecting it with society.
Required Skills
- Project Management knowledge areas, especially Scope, time & cost management
- 2-4 years Project Coordination or PMO back-office experience in comparable industry
- Experience in project delivery in a supporting role for a PM or PgM
- Project metric tracking, project financials, profitability, report generation and tracking
- Hands-on experience in Microsoft Excel and Microsoft PowerPoint
- Ability to work during weekends if required (for maintenance/ migration activities, handling escalations etc.)
Desired Skilss
- IT / Telco centric organization exposure is preferred
- End to end exposure to small projects to achieve on-time, within budget, high- quality delivery while achieving customer satisfaction
- Technical knowledge on Cisco hardware and software
- Experience in contract Change Management process
- Hands-on experience in Jira / Rally
- Optimise (Delivery & Commercial) the current pool of 45 HC engaged as staff aug to continue the required business services
- Model / streamline an industry standard enterprise platform to log & measure the presente throughput
- Logically fragment the work categories aligning to the end business framework
- Baseline the realistic effort, time taken to churn the actuals and true capacity needed to deliver the full volumes
- What Automation practises can eliminate the manual work and create a lean process to nullify the repetitions
- Identify & Agree the KPIs, associated SLAs, Credit & penalty terms (if any)
Phase 2 - Q3 25 onwards: Implement & Stabilise
- Supplier to own the E2E delivery - leveraging its augmented process established during Phase 1
- Monitor, measure & report the KPIs & SLAs MoM to recognise the successful & get well areas
- Modify / alter the work streams to attain the stabilisation mode
- Identify the YoY Optimisation scale for the overall scope
Support Volume
Anticipated / Approximate
- 5000 tickets per month (average, subject to fluctuation -/+ 30%)
- 500 Tailor made reports per month (average, subject to fluctuation)
- Priority case management : 8x5 - Incident Management Support for critical issues during business hours to assure TAC resources and resolution for accounts that do not have HTEC services (Escalations for Sev 1 and Sev 2)
📌 Customer Project Specialist -Remote (Colombia)
🏢 CONFISA INTERNATIONAL GROUP
📍 Colombia
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