? Cloud Technical Support Specialist (Messaging) | Bilingual B2+ | Barranquilla

? Location: Barranquilla

? Work Modality: Hybrid

? Contract Type: Indefinite-Term Contract

? Salary: COP $3,300,000

⏰ Schedule: 42 hours per week

? Days Off: 2 days off per week

? Join Our Team!

Are you passionate about technology and customer support? We're looking for a Cloud Technical Support Specialist (Messaging) to deliver world-class technical assistance for cloud communication solutions.

If you enjoy solving technical challenges, working with cloud technologies, and creating exceptional customer experiences, this opportunity is for you!

? Main Responsibilities

✅ Provide technical support for cloud-based messaging services, including SMS, MMS, WhatsApp, and other communication channels.

✅ Troubleshoot and resolve technical issues through phone, chat, and email.

✅ Assist customers with the configuration of Long Codes, Short Codes, Toll-Free Numbers, and Alphanumeric Sender IDs.

✅ Investigate messaging delivery issues by reviewing logs, error codes, and performance metrics.

✅ Monitor messaging traffic to identify and resolve delivery or performance issues.

✅ Collaborate with Engineering, Product,



and Operations teams to resolve complex technical cases.

✅ Document customer interactions while ensuring timely case resolution and compliance with quality standards and SLAs.

✔️ What We're Looking For

? English Level: B2+ (Required).

? Experience in Technical Support, Cloud Support, SaaS, IT Help Desk, or similar roles.

? Strong troubleshooting, analytical, and problem-solving skills.

? Excellent communication and customer service skills.

? Technical degree or professional studies in Systems Engineering, Telecommunications, Computer Science, Information Technology, or related fields (desired).

? What We Offer

✨ Competitive salary: COP $3,300,000.

? Indefinite-term contract.

? Hybrid work model in Barranquilla.

⏰ 42-hour work week.

? 2 days off every week.

? Career growth and development opportunities.

? Collaborative and innovative work environment.

☁️ Hands-on experience with industry-leading cloud communication technologies.

? Ready for your next challenge?

If you're passionate about technology, customer success, and cloud communications, we'd love to hear from you! Apply today and become part of our team. ?

📌 Cloud Technical Support Specialist Barranquilla (Bogotá)
🏢 Foundever
📍 Bogotá