Our dynamic Operations Team is currently in search of a Supervisor who will lead a diverse and thriving team with one of our exclusive brand partners. This position will report directly to an Operations Manager. The successful candidate will love to tackle challenges, be self-driven, motivated, reliable, and possess strong ethics and integrity.
Enthusiasm, a positive mindset, and the ability to have fun while working are essential. Continual growth through setting and achieving personal goals is highly valued.
Responsibilities
Lead a team of 12-18 direct reports; coach develop and motivate them to ensure world-class customer service.
Oversee day-to-day operations to meet program goals such as service level quality and staffing.
Drive a culture of accountability continuous improvement and personal excellence.
Communicate key messages effectively to keep direct reports well informed.
Praise and provide feedback on performance; suggest improvements when necessary.
Collaborate with quality assurance training and recruiting teams to leverage best practices.
Develop and audit quality assurance strategies for world-class service delivery.
Be an ambassador for Inktel’s culture by modeling values in every action.
Be a subject matter expert on the client's business to earn their respect.
Implement strategies to maintain acceptable attrition levels.
Requirements
Proven experience in a supervisory role or similar capacity (2 years).
Strong leadership and communication skills.
Ability to work effectively with diverse groups of people.
Passion for delivering world-class customer service.