Intake Coordinator

Location: Barranquilla, Colombia (100% On-Site – Americas 3)

Schedule: Monday to Friday, 8:30 AM – 5:00 PM (Arizona Time)

About the Role

We’re looking for a proactive and detail-oriented Intake Coordinator to be the first point of contact for potential clients. In this role, you’ll play a key part in gathering essential case information, assessing eligibility, and ensuring a smooth onboarding experience for new clients. Your communication skills and ability to multitask will be essential in supporting our legal team and delivering excellent service.

Key Responsibilities

· Answer incoming calls and respond to client inquiries with professionalism and empathy

· Conduct initial client interviews to gather case details and assess case viability

· Accurately input and maintain client information in the case management system





· Guide clients through the intake process and explain next steps clearly

· Schedule consultations and follow-ups with attorneys and clients

· Coordinate with legal assistants and attorneys to ensure seamless case handoffs

· Ensure all documentation is complete and compliant with internal procedures

Qualifications

· 1–2 years of experience in customer service, administrative support, or legal intake

· Strong communication skills in English (Spanish proficiency preferred)

· Excellent attention to detail and organizational skills

· Comfortable using CRM or case management software

· Familiarity with legal terminology or personal injury law is a plus

· Empathetic, patient, and able to handle sensitive client information with discretion

📌 Administrative Support Bilingue (Barranquilla)
🏢 Solvo S
📍 Barranquilla