We are looking for a tech-savvy and customer-oriented IT Support Level 1 professional to provide remote technical support for a U.S.-based organization. This role is adecuado for someone with foundational IT knowledge who can troubleshoot common technical issues, manage support tickets, maintain clear documentation, and escalate more complex incidents when necessary.
You’ll work in a flexible, collaborative environment where clear communication, initiative, and a willingness to improve existing processes are valued.
Duties / Task to perform
Provide Level 1 troubleshooting for Windows, Linux, macOS, Windows Server, and related environments.
Support the administration of Microsoft 365, Google Workspace, and AWS environments.
Perform remote software installation, configuration, and management.
Assist with local network administration, IP addressing, and basic networking issues.
Troubleshoot common technical issues, including software installation, password recovery, and hardware verification.
Manage support tickets, maintain accurate ticket activity,



and document troubleshooting steps and solutions.
Assist with email filtering, DNS configuration, and IT security tools.
Support backup, firewall, virtualization, server, and cloud service administration.
Use remote connection and support platforms to troubleshoot user issues.
Maintain technical and company documentation in knowledge management platforms.
Use scripting or programming knowledge, when applicable, to help automate routine tasks.
Escalate incidents to higher-level technical support when a resolution is not available at Level 1.
Help review, clean up, and improve existing IT processes and technology workflows.
Deliver professional and customer-focused support while maintaining clear communication with users and internal team members.
Working knowledge of office automation products, databases, and remote support technologies.
Good understanding of computer systems, mobile devices, and common technology products.
Ab

📌 IT Support Level 1 (Colombia)
🏢 Freelance Latin America
📍 Colombia