Senior Full-Stack Engineer — Agentic AI & Intelligent Call Center
Bogotá, Colombia | Full-Time | Reports to Technical Lead, Software Department
We’re hiring a Senior Full-Stack Engineer with real production experience in Agentic AI to help build the next generation of intelligent customer operations.
This is not a chatbot role.
We are building Headless AI Agents and intelligent call-center workflows that can understand customer intent, retrieve and validate order data, call APIs and external systems, execute actions, monitor outcomes, detect exceptions, and hand off to humans when judgment is required.
You’ll work directly with our Technical Lead, Software Department and help turn an established technology direction into reliable production systems.
What You’ll Build
• Headless AI agents that execute operational workflows without requiring a traditional UI
• Intelligent call-center experiences connecting voice, customer intent, business logic, order data, and human handoff
• Agentic workflows that retrieve context, call APIs/tools, make bounded decisions, execute actions,
validate results, and monitor completion
• End-to-end full-stack applications across frontend, backend services, APIs, databases, event-driven workflows, and cloud deployment
• Order-processing, reconciliation, exception-detection, status-monitoring, and escalation capabilities
• Production AI controls including evaluation, observability, logging, retries, permissions, guardrails, and failure recovery
• Integrations with CRM, customer-service, telephony, data, and enterprise systems
What We Need
• 6+ years minimum of professional software engineering experience
• Currently working hands-on in software engineering, AI engineering, applied AI, platform engineering, or a closely related role
• Strong full-stack ownership with React / Next.js / TypeScript
• Strong backend development in Node.js and/or Python
• Production experience with REST APIs, webhooks, asynchronous workflows, SQL/database
📌 Full Stack Engineer (Bogotá)
🏢 Xyzies
📍 Bogotá