As an “Application Support Technician” your role is pivotal in ensuring that every interaction our customers have with our team leaves them with exceptional experience. You will work directly with Customers via Phone, Email, and Screen Sharing Video meetings to assist in the migration of their computers and peripheral workstations (printers, cash registers, etc.). You will proactively reach out to Customers to assist them with their migration, and/or schedule a time with them to complete their migration. You will also handle real‑time inbound phone and email queries from Customers that are attempting to migrate. We are seeking a customer‑centric professional who is passionate about delivering outstanding support and creating positive experiences for our customers. Primary Focus: Assisting customers to migrate to a new login and hardware interface.



Tasks may include the following:Installing application for new loginInstalling printer driversConfiguring printer drivers in softwareConfiguring IP address for devices, in the software, including cash drawers and credit card devicesOutbound email and phone calls to customers to inform them of the initiative, track their progress, and assist in completionAssisting with handling inbound phone calls on questions and assistance pertaining to these migrationsTracking Customer communication and overall completionUtilizing Salesforce for email communication and case trackingREQUIRED SKILLS AND EXPERIENCE4+ years application/desktop supportWindows support VPN knowledge Printer supportTCP/IP & DNS basics Microsoft 365Salesforce experience preferred (or similar CRM/Ticketing)#J-18808-Ljbffr

📌 Desktop Support Analyst (Colombia)
🏢 Insight Global
📍 Colombia