Responsibilities
- Manage end-to-end cross-border payment investigations, coordinating with settlement teams to ensure accurate and timely resolution and the return of funds where required.
- Perform daily reconciliation of transaction activity, identifying and resolving discrepancies with precision and attention to detail.
- Monitor transaction processing queues and conduct root cause analysis on errors to maintain adherence to audit and control standards.
- Deliver customized operational reports based on data analysis, providing actionable insights to support decision-making across the payments team.
- Act as a checker within the team, reviewing and validating payment transactions and documentation before processing to ensure accuracy and compliance.
- Coordinate team workflows and provide day-to-day guidance to junior team members, supporting their development and ensuring consistent delivery standards.
- Assess operational risk in transaction-related decisions and elevate control issues with transparency to protect clients and uphold Citi's standards.
- Respond to time-sensitive requests from internal teams and external clients, delivering accurate transaction information and managing expectations effectively.
Required qualifications & skills
- 2 to 5 years of experience in financial operations, with direct exposure to cash management, trade operations, or cross-border payments processing.
- Advanced English proficiency, both written and verbal, with the ability to communicate clearly across international teams and with integral stakeholders.
- Demonstrated analytical ability, including the review and interpretation of financial transaction documentation and operational data.
- Capacity to manage multiple priorities simultaneously in a high-pressure environment while maintaining accuracy and attention to detail.
- Proficiency in MS Office Suite, MS Project, and Windows operating environments, applied to daily reporting and operational coordination tasks.
- Clear