At Picnic, we’re reinventing the way employees experience lunch at work. By partnering with top local restaurants and batching hundreds of orders, we make it easy for companies to offer high-quality, individually packed meals, without fees or tips. Our mission is to create a seamless, affordable, and joyful lunch experience that benefits both employees and employers.
What you’ll do
- Become the resident expert on our platform, processes, and policies.
- Use correct troubleshooting processes, language, and structure to address customer complaints over a variety of support channels (e-mail, chat, phone, in-person, etc.).
- Use good judgment and strong communication skills to ensure escalations are solved on the first try.
- Quickly respond to customer inquiries to ensure 100% customer satisfaction.
- Work cross-functionally with other departments to prioritize, coordinate and apply resources as needed.

What we’re looking for
- At least one year of experience in a track and trace or logistics role.
- English proficiency at a C1 level.
- Strong problem-solving skills,



a service-oriented mindset, and excellent organizational skills.
- Preferred: Experience in a fast-paced, time-sensitive delivery environment.
- Drive real impact: Be part of building the operational engine behind a fast-growing startup that’s redefining how work gets done.
- Own your city: Take full ownership of your city’s performance and see the direct results of your ideas and execution every single day.
- Work with purpose: Join a mission-driven team focused on making the workplace experience better for thousands of people.
- Grow with us: At Picnic, there’s room to grow—personally and professionally—as we scale and take on new challenges together.

What else you need to know
This role is based in our Bogotá office. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, an

📌 Customer Support (Bogotá)
🏢 Picnic Delivery
📍 Bogotá