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Title: Senior Manager, Service Delivery Management & PMO
Requisition ID: 270784
Employee Referral Program – Potential Reward:$400.00
We are committed to investing in our employees and helping you continue your career at ScotiaTech.
Purpose
Contributes to the overall success of Scotiatech Colombia by leading the RUN (Run the Bank) service delivery function while also establishing and running the PMO, ensuring specific individual goals, plans, and initiatives are executed / delivered in support of the team’s business strategies and objectives. This is a combined role that connects reliable service and consultant delivery with strong portfolio governance, execution discipline, and enterprise reporting. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Accountabilities
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships,



systems and knowledge.
- Lead and consolidate the RUN (Run the Bank) vision for ScotiaTech in Colombia.
- Maintain a consolidated view of the capabilities supporting the Bank’s critical applications and services.
- Track resource distribution across:
- Run the Bank.
- Change the Bank.
- Tier 1, Tier 2, and other criticality classifications.
- Monitor productivity, capacity, and utilization metrics from an integrated perspective, beyond traditional occupancy or utilization metrics.
- Coordinate upskilling and reskilling initiatives and plans aligned with future capability needs.
- Track technology onboarding processes, including operational readiness, access, equipment, and tools.
- Act as a liaison among multiple technology areas, HR, Talent Acquisition, capability leaders, and business lines.
- Contribute to workforce planning, capability planning, and capacity forecasting exercises.
- Gener

📌 Senior Manager, Service Delivery Management (Bogotá)
🏢 Scotiabank
📍 Bogotá