18 ago
|
Holafly
|
Colombia
Holafly is seeking a transformational leader to own Quality, Learning, and AI Enablement across a 200+ agent customer care operation. This role will elevate QA and Training into strategic performance engines influencing CSAT, FCR, productivity, and scalability.You will inherit two managers and their teams, building world-class frameworks, leveraging AI-driven insights, developing future leaders, and delivering measurable business impact.#J-18808-Ljbffr
📌 Head Of Quality, Training & Ai Enablement (Colombia)
🏢 Holafly
📍 Colombia