Scheduling Coordinator – Job DescriptionReports To: Scheduling Manager / Assistant Manager
Department: Scheduling / Call Center
Overview
The Scheduling Coordinator is the first point of contact for MINT Dentistry patients. This role manages inbound calls, assists patients with appointment scheduling, and ensures calls are handled professionally and efficiently. By providing excellent customer service and timely responses, the Scheduling Coordinator plays a key role in supporting patient satisfaction and office operations.
Responsibilities
- Handle high-volume incoming calls in a fast-paced call center environment.
- Assist patients with scheduling appointments and addressing general business needs.
- Confirm appointment schedules for dental offices and route calls to the appropriate contacts when necessary.
- Participate fully in all required training sessions,



meetings, and communication updates.
- Engage in ongoing coaching opportunities, including side-by-side training and review of recorded calls, to enhance performance and skill development.

Skills & Qualifications
- Maintains a professional and upbeat tone on every call.
- Strong customer service abilities with excellent problem‑solving skills.
- Ability to remain calm, friendly, and attentive when working with patients.
- Solid understanding of call center operations and scheduling procedures (or willingness to learn quickly).
- Clear communication skills, active listening, and adaptability in a dynamic environment.

LI-Onsite

📌 Scheduling Coordinator (Bucaramanga)
🏢 Solvo S
📍 Bucaramanga