About Us
Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing general company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.
Our Core Values:
- Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
- Excellence - Deliver exceptional client results, Reward and recognize performance,



and Relentless pursuit of improvement
- Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
- Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive
Senior Telephony Engineer - Avaya
Duties and Responsibilities:
Roles and Responsibilities:
- Develop and implement configurations based on customer telephony environment, discovery, and changing requirements including configuration of Avaya Aura system manager, session manager, communications manager, voicemail, media servers, IM & Presence (AMM and Breeze)
- Ongoing focus on foundational and emerging premise or cloud-based communications technologies such as Session Initiation Protocol (SIP) voice services and infrastructure.
- Work as integral part of project team to implement Avaya Aura application

📌 Senior Telephony Engineer (Bogotá)
🏢 Full Potential Solutions
📍 Bogotá