We're seeking a Bilingual Client Success Manager (Remote)
People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua
Work Schedule: Monday-Friday, 9 am - 5 pm EST
Language: Fluent written and spoken English (C1/C2)
Only resumes in English will be considered
About Us
At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:
- ACTION - You have an action bias. You get things done, fast
- CARE - You take pleasure in helping others and doing things the right way
- OUTSTANDING - You have the highest standards and run things like a well-oiled machine
- DEPENDABLE - If someone asks you to do something, they KNOW it will get done
- ENERGY - You bring a positive, enthusiastic, can-do attitude to work every day.

THE ROLE




We are currently seeking a bilingual Client Success Manager to join our team. As a Valatam team member, you will play a crucial role in developing client projects and accounts to initiate and maintain good client-team member relationships, meeting the operational needs of assigned client segments, ensuring that project goals are met, and ensuring customer satisfaction.
You'll have success here if you value clear processes and feel qualified to do the following:
- Maintaining relationships with clients through regular check-ins
- Preemptively solving problems with clients or their team members before they happen
- Growing our teams on each account through upselling and cross-selling
- Generating referrals from your accounts
- Presenting new placements, scheduling calls, and onboarding clients
- Updating databases and generating reports as needed
- Updating VA Manager on new placements and coordinating placement logistics
- Prov

📌 Client Success Manager (Colombia)
🏢 VALATAM
📍 Colombia