People Operations Specialist

As Kpler continues to scale, building strong and efficient People processes is essential to delivering a seamless employee experience. We are looking for a People Operations Specialist to support and optimize our HR workflows while ensuring that day-to-day operations run smoothly and effectively across the employee lifecycle.

You will play a key role in strengthening the operational backbone of the People team, owning systems administration, managing employee requests, driving process improvements, and ensuring compliance. Your work will enable scalability and create a reliable and supportive experience for all employees and managers globally.

Employee Lifecycle Support

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Support onboarding and offboarding processes. Manage background checks, new hire documentation, onboarding processes, and leaver administration

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Handle operationally the internal movements (e.g., promotions, transfers) in coordination with the People Partners and IT teams. Manage necessary documentation and records updating.

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Ensure accurate and timely updates to employee records and documents throughout the lifecycle.

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Work alongside the People Partners and Payroll Manager to support employee payroll paperwork

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Ensuring accurate records are maintained with regards to leaves, point person for employees on queries, alongside working with outside vendors for leave management when necessary

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Support annual performance review cycles, engagement surveys, and other firm-wide HR initiatives

Employee Support & Service Desk Management

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Organize and manage employee support pathways; escalate complex requests to appropriate teams.

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Respond to employee queries (e.g., systems, benefits, and policies) and ensure efficient request resolution through Jira or shared inboxes.

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Maintain and evolve a People knowledge base to drive self-service and internal team enablement.

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Monitor ticket resolution times and maintain SLA performance standards, providing insights for

📌 People Operations Specialist (Colombia)
🏢 Kpler
📍 Colombia