At Rehire, we are partnering with an international organization to find an experienced ITOM Specialist (ServiceNow) to join a long-term general project. We're looking for a professional with deep expertise in ServiceNow IT Operations Management (ITOM), infrastructure automation, and enterprise integrations to help build scalable, reliable, and highly automated IT operations solutions.

Responsibilities:
· Design, implement, and maintain ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and CMDB.
· Configure and optimize automated Discovery to ensure accurate visibility of infrastructure assets across on-premise and cloud environments.
· Develop and maintain Service Mapping to accurately represent business services and infrastructure dependencies.
· Configure and optimize Event Management, including alert correlation, noise reduction, and automated incident creation.
· Develop and maintain integrations between ServiceNow and enterprise monitoring platforms.
· Configure, maintain, and troubleshoot MID Servers.




· Collaborate with business stakeholders to gather requirements and recommend technical solutions.
· Design, develop, and customize ServiceNow applications, workflows, and integrations.
· Support platform administration, deployments, upgrades, and ongoing maintenance.
· Lead workshops, solution design sessions, and platform demonstrations.
· Produce technical documentation, knowledge articles, and implementation guides.
· Participate in Agile ceremonies and contribute to continuous platform improvement.

Requirements:
· 6+ years of professional experience in ServiceNow, IT Operations, IT Infrastructure, or related roles.
· 3+ years of hands-on experience implementing and supporting ServiceNow ITOM.
· Strong experience with Discovery, Service Mapping, Event Management, CMDB, ITSM, and ITAM.
· Experience developing with Business Rules, Glide, JavaScript, UI Policies, Flow Designer, ACLs, and scripting.
· Experience configuring and m

📌 ITOM Specialist (Vereda Palenque)
🏢 Rehire
📍 Vereda Palenque