About Us
Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing integral company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.
Our Core Values:
- Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
- Excellence - Deliver exceptional client results, Reward and recognize performance,



and Relentless pursuit of improvement
- Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
- Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive

Cisco Service Engineer Tier 3 ( COLOMBIA 100% REMOTE)
Duties and Responsibilities:
- Minimum of 5+ years of hands-on experience supporting and troubleshooting Cisco the UC and UCCx components in a Tier 2/3 capacity.
- Experience troubleshooting advanced CUCM, CUC, CUIC, VVB, Finesse, and Cisco Voice Gateways environments
- Deep understanding of TCP/IP, H323, MGCP, and SIP Protocols.
- Working knowledge of peripheral gateway (PG) architecture, Logger/Rogger, and Database Layer
- Ability to read and interpret network traces (Wireshark) and CVP/VXML logs
- Familiarity with third-party integrations: Calab

📌 Cisco Service Engineer Tier 3 (Bogotá)
🏢 Full Potential Solutions
📍 Bogotá