Customer Service Specialist – Remote
Location Medellin - Colombia

Come build something that matters.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

As the Customer Service Specialist, you will support our Customer Service daily operational rhythms. This includes entering and maintaining customer account information for orders, entering & processing orders into our various order intake systems, and contacting customers for missing order specifications via various channels using designated ERP, operating systems, and web-based tools.




Success in this role will include the ability to research answers using multiple resources to process orders in a timely manner. This individual will be required to work in a fast-paced environment, have an attention to detail, and be well organized.. You’ll get to:
- Execute all tasks with high quality output and in a time manner that achieves associated KPI targets.
- Process and handle customer requests, orders, and other customer related matters pertaining to order coordination and logistics.
- Act as a liaison with operations, sales personnel, and other partners to meet and exceed customer expectations.
- Maintain working knowledge of all company products, services, and processes.
- Develop proficiencies in learning and processing cross branded orders
- Other duties as assigned by management.
- Answer incoming calls and execute outgoing calls in support of customers, Sales, and supplier and peers in a timely manner to ensure a high level of customer satisfaction
- Process customer and internal request

📌 Customer Service Specialist (Medellín)
🏢 Stanley Black & Decker
📍 Medellín