ABOUT COLURE HEALTH & THE ROLE
Colure Health operates the Mozaiq Care+ platform and runs post-discharge care-continuity outreach for patients discharged from NYC Health + Hospitals facilities. The goal is simple: close the gap between hospital discharge and the patient’s next real appointment.
The Care Coordinator is a care-access closer, not a salesperson. Patients typically arrive already identified, verified, and enrolled by an Enrollment Specialist, so the Coordinator can move straight into the safety screen and scheduling conversation. Every completed, safe call ends with a booked PCP, specialist, or telehealth appointment, or a clearly owned same-day safety action — a pleasant conversation with no scheduled next step is not a successful call. This role supports U.S. Eastern Time (ET) business hours. Colombia Time (COT, UTC−5) closely tracks U.S. Eastern Time year-round (aligned during EST and one hour ahead of ET during EDT), which minimizes schedule disruption compared with other regions.
KEY RESPONSIBILITIES
• Place outbound,



post-discharge calls to patients recently discharged from NYC Health + Hospitals facilities (Bellevue, Elmhurst, Kings County, Lincoln, Metropolitan, and Woodhull), following Colure Health’s Care Continuity Outreach Playbook call flow: Verify – Safety – Reason – Path – Barrier – Close – Document.
• Verify patient identity (name and date of birth) and confirm permission before discussing care details with a caregiver or family member.
• Run the safety screen on every call to surface emergency or same-day clinical issues before scheduling; immediately direct patients to 911 or 988 and stop routine scheduling when a red-flag symptom is reported.
• Determine the correct follow-up pathway — PCP, specialist, telehealth fast-track, or same-day clinical escalation — and close every reachable, safe call with a booked appointment as the primary outcome.
• Identify and resolve real-time barriers to care (transportation, language, childcare, work c

📌 Coordinator (Columbia) (Bogotá)
🏢 Colure Health
📍 Bogotá