Onboarding Coordinator @ Blue Gems Management | Remote – Latin America

COMPANY DESCRIPTION

Blue Gems Management is one of Florida's fastest-growing vacation rental management companies.

We specialize in delivering five-star guest experiences while maximizing homeowner returns through exceptional hospitality, operational excellence, and proactive property care. Our team manages a fast-growing portfolio of vacation homes with a relentless focus on cleanliness, maintenance, guest satisfaction, and owner trust.

At Blue Gems, we move fast, solve problems before they happen, and hold a high standard for service and accountability. We're building a remote-first team of operators and hospitality professionals across Latin America who take ownership, lead with integrity, and thrive in a fast-paced, high-performance environment.

THE ROLE

Blue Gems Management is looking for a sharp,



systems-minded Onboarding Coordinator to own the journey of bringing new homes into our portfolio — from the moment a contract is signed to the day the property goes live and starts booking across every major OTA.

This is a high-impact, cross-functional role with three connected missions. You'll be the architect behind seamless property launches, the engine driving continuous process improvement across the company, and the coach who keeps our Guest Communications team sharp through ongoing training.

If you love turning chaos into clean systems, obsess over the details, and get energized by building things that scale — this role was made for you. You won't just execute a checklist; you'll design the playbook everyone else follows.

WHAT YOU'LL OWN

Onboarding
- Lead the end-to-end onboarding of a rotating portfolio of homes — from signed contract to live and accepting reservations on OTA websites.
- Be the homeowner's trusted guide and primary point of contact throughout onboarding: welcome calls, status updates, and quick, friendly responses to every text, email, and call.
- Build and manag

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