We are seeking motivated, professional, and customer-focused Bilingual Customer Support & Lead Generation Specialists to join our growing team in Barranquilla.
In this role, you will serve as the first point of contact for customers across multiple communication channels, including phone, email, chat, and SMS. You'll help resolve customer inquiries, schedule appointments, support internal teams, and play a key role in converting inbound inquiries into qualified leads.
This is an excellent opportunity for individuals who have strong communication skills, enjoy working in a fast-paced environment, and are confident speaking with customers in English and Spanish.

What You'll Do
Handle inbound customer inquiries through phone, email, live chat, and SMS
Deliver exceptional customer service and support
Convert inbound inquiries into scheduled appointments
Educate customers on available services and solutions
Coordinate with internal departments to ensure customer needs are addressed
Process appointment scheduling, rescheduling, and cancellations
Create and route support tickets when necessary




Assist internal teams with administrative and customer support tasks
Maintain accurate records and documentation within company systems
Provide professional communication across all customer touchpoints

Schedule
Full-time, on-site position
40-hour workweek across 5 scheduled workdays
2 consecutive days off each week
The account operates 7 days per week between 6:00 AM and 10:00 PM Colombia Time (COT)
Assigned schedules may include weekdays and weekends
Candidates must be versátil to work any shift within the operating hours

Why Join Us?
Stable full-time opportunity
Weekly pay of $230 USD
Supportive team environment
Opportunity to develop customer service and sales skills
Career growth potential
Dynamic and engaging work environment

Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Our process includes:
Resume Review

📌 Bilingual Customer Support (Puerto Colombia)
🏢 Resolv Global
📍 Puerto Colombia