? Bilingual Customer Service / Technical Support Agent (B2+) | Bogotá

? Location: Bogotá, Colombia
? Work Modality: On-site
? Contract Type: Indefinite-Term Contract
? Salary: COP $2,664,750 + Transportation Allowance (COP $249,095)
? Performance-based bonus opportunities.
⏰ Schedule: 42 hours per week
? Days Off: 2 days off per week
? Enjoy exclusive on-site benefits

? Join Our Team

Are you passionate about helping people and solving technical issues? We're looking for a Bilingual Customer Service / Technical Support Agent to provide outstanding support and deliver an exceptional customer experience.
If you enjoy troubleshooting, communicating with customers, and working in a fast-paced environment, we'd love to hear from you

? Main Responsibilities

✅ Provide exceptional customer service through phone.
✅ Assist customers by troubleshooting and resolving basic technical issues.
✅ Guide customers through products and services while ensuring a positive experience.
✅ Accurately document customer interactions and case resolutions.
✅ Meet quality, productivity,



and service level goals.
✅ Deliver professional, empathetic, and solution-oriented customer support.

✔️ What We're Looking For

? English Level: B2+ (Required).
? Full-time availability to work scheduled shifts.
? Previous experience in a call center or customer service role is preferred.
? Strong communication, problem-solving, and customer service skills.
? Basic computer proficiency and the ability to quickly learn new systems.

? What We Offer

✨ Competitive salary: COP $2,664,750 + Transportation Allowance (COP $249,095).
? Performance-based bonus opportunities.
? Indefinite-term contract.
? 100% on-site position in Bogotá.
⏰ 42-hour work week.
? 2 days off every week.
? Career growth and development opportunities.
? Collaborative and supportive work environment.
? Paid training and continuous learning opportunities.
? Enjoy exclusive on-site benefits

? Ready to Take the Next Step?
If you're passionate

📌 Bilingual Customer Service (Bogotá)
🏢 Foundever
📍 Bogotá